At Klenam Marketing, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return policy to ensure a smooth and hassle-free experience. Please read our return policy carefully.

Eligibility

To be eligible for a return, the following conditions must be met:

The item must be unused, in its original condition, and in the original packaging.

The return request must be made within 2 days of receiving the order.

Return Process

• To initiate a return, please follow these steps:
• Contact our customer support team and provide your order details.
• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
• Pack the item securely in its original packaging, including all accessories and documentation.
• Ship the item back to us using a trackable shipping method. Please note that the return shipping costs are the responsibility of the customer.
• Inspection and Refund:
• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is approved for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow 3 – 5 business days for the refund to be processed and reflected in your account.

Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons. These may include but are not limited to:

Personal care products

• Earrings and other pierced jewelry
• Items marked as “Final Sale” or “Non-Returnable”

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on product availability.

Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above, and then place a new order for the desired item.

Please note

• We reserve the right to refuse a return if the item does not meet the eligibility criteria mentioned above.
• Shipping fees and any additional charges incurred during the return process are non-refundable unless the return is due to our error.
• If you have any further questions or need assistance with your return, please contact our customer support team using the provided contact details.